Our Mission

At FlightCare, we believe that travel should be accessible, affordable, and stress-free for everyone. Our mission is to connect travelers with the best flight deals while providing exceptional customer service that goes above and beyond expectations.

Who We Are

Founded in 2020, FlightCare has quickly become a trusted name in online travel booking. We are a team of passionate travel experts, technology professionals, and customer service specialists who understand that every journey matters.

What Makes Us Different

Technology-Driven Solutions

Our advanced search algorithms scan millions of flight combinations in real-time to ensure you get the best possible price for your journey.

Human Touch

While technology powers our platform, human expertise guides our service. Our travel advisors are available 24/7 to help you navigate complex itineraries, handle changes, and resolve any issues.

Transparent Pricing

No hidden fees, no surprise charges. What you see is what you pay, with clear breakdown of all costs upfront.

Our Values

• Customer First: Every decision we make is guided by what's best for our customers
• Transparency: Clear pricing, honest communication, and no hidden agendas
• Reliability: You can count on us to be there when you need us most
• Innovation: Continuously improving our platform and services
• Integrity: Doing the right thing, even when no one is watching

Awards and Recognition

FlightCare has been recognized for excellence in customer service and innovation in travel technology. We're proud to have earned the trust of over 1 million travelers worldwide.

Contact Our Team

Have questions about our services? Want to share your travel experience? We'd love to hear from you. Contact us at +1-800-FLIGHT-1 or visit our contact page.

Get in Touch

Our customer service team is available around the clock to assist you with bookings, changes, cancellations, and any travel-related questions.

Send us a Message

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Introduction

FlightCare ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flightcare.site or use our services.

Information We Collect

Personal Information

• Name, email address, phone number, and contact details
• Travel preferences and booking history
• Payment information (processed securely by third-party payment processors)
• Passport and identification information (for international travel)
• Special assistance requirements or dietary preferences

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Location data (with your permission)

How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill your flight bookings
• Provide customer support and respond to inquiries
• Send booking confirmations, travel updates, and important notices
• Improve our website functionality and user experience
• Comply with legal obligations and regulations
• Prevent fraud and ensure security
• Send promotional offers (with your consent)

Information Sharing and Disclosure

We may share your information with:

• Airlines and Travel Partners: To complete your bookings and provide travel services
• Payment Processors: To process transactions securely
• Government Authorities: When required by law or for security purposes
• Service Providers: Third parties who help us operate our business
• Business Transfers: In case of merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and monitoring
• Employee training on data protection

Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt-out of marketing communications
• Request data portability
• File a complaint with regulatory authorities

International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@flightcare.site
• Phone: +1-800-FLIGHT-1
• Mail: FlightCare Privacy Officer, 123 Travel Way, New York, NY 10001

Agreement to Terms

By accessing and using FlightCare's website (flightcare.site) and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

Description of Services

FlightCare provides an online platform for searching, comparing, and booking flight tickets. We act as an intermediary between customers and airlines, travel suppliers, and other service providers.

Booking and Payment Terms

Booking Process

• All bookings are subject to availability and confirmation
• Prices may change until payment is completed
• You must provide accurate and complete information
• Payment must be made in full at the time of booking

Payment Methods

• We accept major credit cards, debit cards, and other specified payment methods
• All payments are processed securely through third-party payment processors
• Currency conversion rates are provided by our payment partners

Cancellation and Refund Policy

24-Hour Free Cancellation

• Cancel within 24 hours of booking for a full refund (applies to flights departing more than 7 days from booking date)
• No cancellation fees charged by FlightCare during this period
• Refund processed to original payment method within 3-5 business days

Standard Cancellation Terms

• Economy Tickets: Typically non-refundable; cancellation fees may apply up to 100% of ticket value
• Flexible/Refundable Fares: Cancellation allowed with varying fees (usually $200-$500 per ticket)
• Business/First Class: More flexible cancellation terms, often with reduced or no fees
• International Flights: Subject to airline and destination country regulations

Cancellation Fees

• Airline Fees: Set by individual airlines, ranging from $200-$750 per ticket
• FlightCare Service Fee: $25 per passenger for processing cancellations
• Same-Day Cancellations: May incur additional penalties
• No-Show Policy: No refund for unused tickets without prior cancellation

Refund Timeline

• Credit Card: 7-14 business days after airline processes refund
• Debit Card: 7-21 business days depending on bank processing
• International Bookings: May take up to 90 days due to currency conversion
• Travel Credits: Issued immediately for non-refundable tickets (where applicable)

How to Cancel Your Booking

• Online: Log into your booking using confirmation number
• Phone: Call +1-800-FLIGHT-1 (24/7 support available)
• Email: Send cancellation request to cancellations@flightcare.site
• Required Information: Booking confirmation number, passenger names, reason for cancellation

Special Circumstances

• Medical Emergencies: May qualify for waived fees with proper documentation
• Death in Family: Compassionate cancellation policies available
• Military Duty: Special provisions for active military personnel
• Natural Disasters: Flexible policies during extreme weather or emergencies
• Flight Cancellations by Airline: Full refund or rebooking at no charge

Travel Insurance Recommendation

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances that may require trip cancellation. Travel insurance can cover:

• Trip cancellation for covered reasons
• Medical emergencies during travel
• Flight delays and missed connections
• Lost or delayed baggage

Flight Changes and Modifications

• Changes are subject to airline policies and availability
• Additional fees may apply for date, time, or route changes
• Fare differences must be paid if the new ticket is more expensive
• Some promotional fares may not allow changes

Travel Requirements

Documentation

• You are responsible for ensuring you have valid travel documents
• This includes passports, visas, and any required health certificates
• Check destination requirements well in advance of travel

Health and Safety

• Comply with all airline and destination health requirements
• Inform us of any special assistance needs at the time of booking
• Follow all safety instructions provided by airline personnel

Limitations of Liability

FlightCare's liability is limited as follows:

• We are not liable for airline schedule changes, cancellations, or delays
• Maximum liability is limited to the total amount paid for your booking
• We are not responsible for consequential or indirect damages
• International conventions may limit airline liability for certain incidents

Force Majeure

We are not liable for failures to perform due to circumstances beyond our control, including but not limited to natural disasters, government actions, strikes, wars, pandemics, or other emergencies.

Intellectual Property

• All content on our website is protected by copyright and trademark laws
• You may not reproduce, distribute, or modify our content without permission
• Our trademarks and logos may not be used without written consent

User Conduct

You agree to:

• Use our services only for lawful purposes
• Provide accurate and truthful information
• Not attempt to disrupt or interfere with our website
• Not use automated systems to access our services without permission

Privacy

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your personal information.

Dispute Resolution

• We encourage resolving disputes through direct communication first
• Disputes may be subject to binding arbitration
• These terms are governed by the laws of New York State
• Any legal proceedings must be filed in New York courts

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms and Conditions, please contact us:

• Email: legal@flightcare.site
• Phone: +1-800-FLIGHT-1
• Mail: FlightCare Legal Department, 123 Travel Way, New York, NY 10001

General Disclaimer

The information provided on FlightCare's website (flightcare.site) is for general informational purposes only. While we strive to keep the information up-to-date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website.

Third-Party Services

FlightCare acts as an intermediary between customers and various third-party service providers, including airlines, hotels, car rental companies, and other travel suppliers. We are not responsible for the actions, services, or policies of these third parties.

Airline Responsibility

• Airlines are solely responsible for their flight operations, schedules, and services
• Flight delays, cancellations, and changes are beyond our control
• Baggage policies, fees, and restrictions are determined by individual airlines
• In-flight services and amenities are provided by the operating airline

Price Accuracy

While we make every effort to ensure price accuracy, errors may occur due to:

• Technical glitches or system malfunctions
• Currency fluctuations and conversion rates
• Last-minute fare changes by airlines
• Tax and fee updates by governments or airports

In case of price errors, we reserve the right to cancel bookings and provide full refunds.

Travel Advisories and Restrictions

Travel conditions, requirements, and restrictions can change rapidly. It is your responsibility to:

• Check current travel advisories for your destination
• Verify visa and passport requirements
• Understand health and vaccination requirements
• Be aware of local laws and customs
• Monitor weather conditions and potential disruptions

Medical and Health Disclaimer

FlightCare does not provide medical advice. If you have health concerns or require medical clearance for travel, please consult with qualified healthcare professionals before booking your trip.

Technology Limitations

Our website and booking systems rely on complex technology that may occasionally experience:

• Temporary outages or maintenance periods
• Slower response times during peak usage
• Compatibility issues with certain browsers or devices
• Data synchronization delays with airline systems

Financial Disclaimer

Exchange rates displayed on our website are for reference only and may not reflect real-time market rates. Actual charges to your payment method may vary due to bank processing, conversion fees, and timing of transactions.

Weather and Natural Events

Weather conditions, natural disasters, and other acts of nature are beyond our control and may impact travel plans. We recommend considering travel insurance for protection against such unforeseen circumstances.

Booking Confirmation

A booking is not confirmed until you receive an official confirmation email with your ticket details. Always verify your booking information immediately upon receipt and contact us if any discrepancies are found.

Age Restrictions

Certain services and bookings may have age restrictions. Unaccompanied minor policies vary by airline. Children under 18 may require special documentation or guardian consent for travel.

Limitation of Liability

In no event shall FlightCare, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our services.

Indemnification

You agree to indemnify, defend, and hold harmless FlightCare and its affiliates from any claims, damages, obligations, losses, liabilities, costs, or debt arising from your use of our services or violation of these terms.

Professional Advice

The information on our website does not constitute professional travel advice. For complex itineraries, special circumstances, or specific travel concerns, we recommend consulting with qualified travel professionals.

Updates and Changes

This disclaimer may be updated periodically without notice. It is your responsibility to review this disclaimer regularly for any changes.

Contact Information

If you have questions about this disclaimer or need clarification on any points, please contact us at:

• Email: info@flightcare.site
• Phone: +1-800-FLIGHT-1